Serena Conrad
SENIOR CUSTOMER SUCCESS MANAGER
For 18 years, I have been advocating for clients across the full customer journey, leveraging strong project management skills and cross-functional collaboration to serve accounts and drive retention with clients ranging from large Enterprise Fortune 500 companies to Mid Market businesses.
AREAS OF EXPERTISE
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CUSTOMER SUCCESS MANAGEMENT
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PROJECT MANAGEMENT
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PRODUCT DESIGN & MANAGEMENT
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PROCUREMENT & CONTRACTS
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APPROACH
I connect with my clients to deeply understand their organization’s systems, strengths and pain points so we can comprehensively assess their programs, identify ways to improve their processes and help them achieve their goals.
SOME OF MY PREVIOUS CLIENTS
FEATURED CASE STUDY
