With 18 years of experience in customer success management, I excel at advocating for clients and ensuring their satisfaction throughout the entire customer journey. My expertise in managing diverse accounts—from Fortune 500 companies to small businesses—coupled with my strong project management skills, allows me to effectively identify and address pain points. I thrive in cross-functional team environments, driving projects to successful completion while focusing on client goals and retention. I look forward to finding a position that allows me to bring what I’ve learned with my experience and grow professionally!